# Frequently Asked Questions

### Authentication

<details>

<summary>Roblox: "You are not allowed to use this application"</summary>

<figure><img src="https://1791885728-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLTMt8bxsO08aggFAOQD2%2Fuploads%2FTON6ehP3MWiQUl69VyIv%2Fimage.png?alt=media&#x26;token=cf1555be-6f9b-4b69-9add-74c5c22ae38c" alt=""><figcaption></figcaption></figure>

When you see this error when logging in via Roblox, it typically means that you are under the age of 13.&#x20;

You cannot use BloxTech if you are 13 years or younger (this age may differ based on your country).

If you are 13+, check your account settings and update your birthdate accordingly.

Learn more [here](https://rover.link/help/roblox-you-are-not-allowed-to-use-this-application/).

</details>

<details>

<summary>Error: Something went wrong, multiple accounts found for RobloxId. Please contact our support team.</summary>

This means that we have multiple BloxTech accounts in our database verified to one Roblox user.&#x20;

This happened because you signed up using our old registration system a few years ago, and we were unable to migrate your account to avoid data loss.

Reach out to us over at [Discord](https://bloxtech.tech/docs/resources/support) and we'll be happy to do a manual migration for you!

</details>

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Do you have a question that's not listed above? We're happy to help! Check out [Support](https://bloxtech.tech/docs/resources/support) to get in touch with a human.
